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At the Curaçao Dental Specialties Center (CEOC), we are committed to providing safe, humane, respectful, and evidence-based care. This Charter informs, in a clear and accessible manner, the rights of every user of our services.
Applies to all patients and companions receiving services at CEOC (Level 1 preventive-primary, Level 2 specialized-rehabilitative) and to activities related to care, training, or research when they involve interaction with patients or the use of data.
Receive timely and understandable information regarding diagnosis, prognosis, treatment alternatives, and their risks/benefits.
Know the costs, coverage, and payment options when applicable, before starting treatment.
Request clarifications and receive respectful answers.
Grant or refuse consent for procedures after receiving a sufficient explanation.
Withdraw consent at any time, except in emergency situations where health is at risk and immediate action is required.
Have your clinical information treated confidentially and accessed only by authorized personnel.
Receive the privacy notice and understand how your personal and health data are used, protected, and retained.
Request access to your medical records and copies according to institutional procedures.
Be treated with respect, without discrimination based on age, sex, identity, nationality, social status, disability, religion, or other conditions.
Receive care that considers your culture, language, and specific needs.
Have reasonable support available for patients with disabilities or special needs.
Receive care under biosecurity, sterilization, and infection control standards.
Be transparently informed if an incident related to your care occurs, and know the management and prevention actions taken.
Receive a care and follow-up plan appropriate for your condition.
Be referred to specialized services or a hospital (third level) when the case requires it and exceeds CEOC’s outpatient scope.
Receive a counter-referral and preventive maintenance plan when applicable.
Request a professional second opinion and receive support to obtain the necessary clinical information.
Actively participate in decisions regarding your care.
Choose between reasonable alternatives, when they exist.
File a complaint or claim without fear of retaliation and receive an independent, visible, and traceable process.
Receive an acknowledgment of receipt, follow-up, and a written response with the outcome and measures taken when applicable.
Provide truthful information about your medical history, medications, and allergies.
Follow post-treatment instructions and attend scheduled check-ups.
Treat staff and other patients with respect.
To file a complaint, claim, or suggestion, request the Form at the reception or use the official channels indicated in the CEOC Complaints Protocol.
Available channels:
At CEOC, we respect your privacy and comply with international data protection regulations (GDPR). You have the right to access your personal data, correct it if inaccurate, request its deletion, limit its use, or receive a copy in a portable digital format. We are committed to responding to your request within a maximum of 30 days.
